Frequently Asked Questions

If you forget your password or need to reset it, you can do so here. An email will be sent to the address associated with your account containing a link to verify your email address.

If you need to update the email address on your account, log in and click on the Account Settings tab, you may update your name, email address, or change your password.

If you completed your order as a guest, you will not be able to edit your email address on your own. Please contact customer service.

We are unable to offer price adjustments on products that go on sale after a purchase is made.

You can place an order on our website by checking out as a guest or creating an online account with us.

The order process begins when you click on the submit order button in the checkout. Our orders go directly to our shipping department for processing so we are unable to make any changes to your order. If your order has not been processed, we can cancel your order. Please contact us here.

To view your order status, you must be logged in. If you are not already logged in, click on the "Account" button at the top right of the page and enter your email address and password in the appropriate fields.

Once you've logged in, click on the Orders tab. The status of your order will be noted on the right side of the screen. For more details or to print your receipt, click on the order number.

We generally ship ground orders within 48-72 hours of placement of the order. Standard shipping time is 5-10 business days, depending on your location and barring complications such as adverse weather conditions or shipping delays as noted.

We currently only ship within the United States and to Canada.

Please Note: Shipping and handling charges shown at checkout do not include custom duties, taxes, brokerage, or import fees levied by the destination country. Those fees are paid by you at the time of delivery. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.

Yes, we do! We use FedEx Smartpost to ship to P.O. Boxes. If you have entered a P.O. Box, please make sure an additional street address line has not been entered.

Please Note: If both a P.O. Box and street address line have been entered, this will delay order delivery.

Log into your account and click on the PDF Patterns tab. If you have not created an account, you can create one today.

You can find printing & tiling tips here.

Before selecting your pattern size, please see our size charts and detailed guide on how to correctly measure yourself.

Shop catalogs here.

Kwik Sew patterns are no longer available on Simplicity.com. You can shop Kwik Sew patterns at your local retailer.

Enter the particular item number into the search box and the search engine with pull up results that are exact items or items close to what you entered.

Hint: If you are looking for a specific sewing pattern, enter only the four-digit number (without the brand letter) into the search.

If you are looking for a product that is not showing up on the website, feel free to contact us Monday - Friday from 8:00am - 5:00pm ET.

Current promotions can be found here. To find out about our latest promotions, sign up for our emails. Once you register, you will begin to receive our promotion specials in your email. If you do not see the promotional emails in your inbox, please check your spam/junk folders.

Have a question that's not answered here? Feel free to reach out! Our customer service team will be happy to assist you during regular business hours, Monday - Friday from 8:00am - 5:00pm ET. Please note: holidays may affect these hours. If you do not see a reply email in your inbox, please check your spam/junk folders.